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Frequently Asked Questions

* Can you make this collar in my dog's size? I have a mastiff/chihuahua/corgi/ dachshund mix with an odd neck size!
Well yessiree-bob we can! We are proud to say every Lucky Fiona collar is custom made to order. That's right - no stock sitting around the Lucky Fiona studio. Each collar is made specific to our client's needs and crafted specifically to order. We know customers have very particular requests when it comes to dog and cat collars and we aim to please, so clients can indicate a basic size from the chart in each listing or better yet just give us your dog's neck size in inches. From tiny 3/8 inch widths to giant 2.0 inch widths and every length imaginable - we can create a perfect fitting collar. All collars are adjustable so you can fine tune fit when you receive the collar. We can make any length and width combo a dog guardian desires so don't be shy, just ask! Not sure what width would look best? Feel free to contact the Head Bitch who is always happy to advise on collar ordering based on experience of fitting every imaginable dog breed out there.

* Do you make cat collars?
Why yes we do! Any of the fabric styles you see available can be made into a cat collar. See the shop for the cat collar listing and simply indicate in notes section what style fabric you would like. We use breakaway safety buckles on all cat collars for the well being of your feline friend. Bells and a charm are always included free of charge. Some fabrics represent better than others in cat collars so if unsure of your pick feel free to give a shout and we can tell you what will look most dandy on your kitty.

* Are your collars sturdy?
Absolutely! Each collar is four layers of high quality lined fabric with a separate polypro mildew resistant core webbing inside. We triple stitch stress points, use heavy duty metal hardware and only the highest quality shatter proof curved for comfort buckles.
Lucky Fiona collars are durable yet beautiful - easy to wash for repeated wear.

* Why does it take 7-10 days to make my custom collar?
Lucky Fiona collars are a labor of love that shows in the fact that each one is hand crafted and made to order. To be as efficient as possible in fabrication we make collars in groups of 40-50 at a time. Each collar is cut, lined, webbing is added in and then steamed into four different seams before sewing even begins. Sewing is also done in several stages as seams are sewn and hardware is added on. Making one collar from beginning to end can sometimes take up to an hour so by doing collars in batch work we are able to give customers the same high quality and keep production times to a minimum. We know sometimes it is hard to wait over a week to receive a collar, but the fine craftsmanship makes your one of a kind creation worth the wait.

* What if my collar does not fit?
No worries...Simply return the collar unworn and in new condition within 7 days of receiving purchase and we will re-make a new collar for you. Include in return the dog or cat's actual neck size in inches, width desired and address to ship to. Returned collars are donated to local animal shelters to benefit dogs and cats in need.

* Can I send in my own fabric to have a collar made?
Unfortunately at this time we are unable to make collars from client provided fabric. This is due to liability issues and restrictions with our insurance provider.

* I want to send a collar as a gift for my friend but I have no idea the size of the dog?
Well we have just the solution! A Lucky Fiona Gift Certificate! Good for one year and perfect for the new dog or cat guardian. The recipient can use at their leisure and pick any style from our shop and certificate covers the collar custom made to their specifications and shipping. Heck, we'll even gift wrap for you.

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